Sales Policy for Aluxmavel
Effective Date: January 6, 2025

Thank you for choosing Aluxmavel for your child’s playtime needs! Our sales policy is designed to provide you with a smooth, transparent shopping experience. By making a purchase from Aluxmavel, you agree to the following terms and conditions.

Order Processing

  • Order Confirmation: After you place an order on our website, you will receive an order confirmation email. This email will include the details of your order, including item descriptions, quantities, and total price.
  • Payment: All orders must be paid in full before they are processed. We accept payments via credit/debit cards, PayPal, and other secure payment methods available at checkout.
  • Availability: All products are subject to availability. In the event that an item is out of stock or unavailable, we will notify you immediately and provide options for substitution, cancellation, or backordering.

Pricing and Discounts

  • Pricing: All prices listed on our website are in U.S. dollars and may be subject to change without prior notice. We strive to ensure that the prices on our website are accurate, but we reserve the right to correct any errors or omissions.
  • Discounts and Promotions: From time to time, we may offer discounts, special promotions, or sales events. These offers may be subject to certain terms and conditions. Promotional codes or coupons must be entered at checkout and cannot be combined with other offers unless stated otherwise.

Shipping and Delivery

  • Shipping Costs: Shipping fees will be calculated at checkout based on your location and selected shipping method. We offer standard and expedited shipping options to meet your needs.
  • Order Processing Time: Orders are typically processed within 1-3 business days, depending on product availability and order volume.
  • Delivery Times: Delivery times vary depending on the shipping method and your location. Domestic orders typically arrive within 5-7 business days. Expedited shipping is available for faster delivery at checkout.

Sales Tax

Sales tax will be applied to orders shipped within the United States, based on the applicable rate for your location. The total sales tax will be displayed at checkout before you complete your purchase.

Refunds and Returns

  • Return Policy: We offer a 30-day return policy on most items. Items must be returned in unused, original condition with the packaging intact. For more details on our return process, please refer to our Return and Refund Policy.
  • Refunds: Refunds are processed once the returned item is inspected. Refunds will be issued to the original payment method and may take 5-10 business days to appear in your account, depending on your payment provider.

Customer Support

  • Order Assistance: If you need assistance with placing an order, modifying an order, or have any questions, our customer support team is here to help. You can reach us by email at info@aluxmavel.com or by calling our hotline at (828) 572-0638.
  • Product Inquiries: If you need more information about a specific product, feel free to contact us, and we will provide you with detailed information about features, specifications, and availability.

Modifications to Orders

Once an order has been confirmed, we are unable to make any changes to the order, such as modifying the items, quantities, or shipping address. If you need to make a change, please contact us as soon as possible before the order is processed. If changes are not possible, you may return the item in accordance with our return policy.

Terms of Sale

  • Product Descriptions: We make every effort to provide accurate and clear descriptions of our products. However, we do not guarantee that the descriptions are error-free. If you have any questions about a product, please reach out before placing an order.
  • Product Availability: While we strive to ensure that all items listed on our website are available for purchase, some items may be subject to inventory shortages. If this occurs, we will notify you and offer a refund or alternative solution.
  • Sales Restrictions: Aluxmavel reserves the right to refuse service, limit sales, or cancel orders at its discretion. This may occur in cases of pricing errors, suspected fraud, or when necessary to protect the integrity of the company.

Disclaimer of Liability

Aluxmavel is not responsible for any direct or indirect damages that may arise from the use of our products. We recommend always supervising children while they are playing with toys.

Changes to the Sales Policy

Aluxmavel reserves the right to update, modify, or change this sales policy at any time. Any updates or changes will be effective immediately upon posting on our website. Please review this page periodically to stay informed of any updates.

Contact Us

If you have any questions or concerns regarding our sales policy, please feel free to contact us:

Hotline: (828) 572-0638
Email: info@aluxmavel.com
Address: 141 Ideal Dr SW, Lenoir, North Carolina
Website: www.aluxmavel.com