Payment Policy for Aluxmavel

 

Effective Date: July 3, 2025

Thank you for choosing Aluxmavel! This Payment Policy outlines the terms and conditions under which payments are processed for purchases made on our website. By making a purchase from Aluxmavel, you agree to the payment terms described below.

 

1. Accepted Payment Methods

 

We accept the following payment methods for all purchases on Aluxmavel, ensuring a secure and convenient checkout experience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal: Secure payment through your PayPal account.

  • Other Payment Options: We may also offer additional payment methods as indicated during the checkout process (e.g., digital wallets or alternative payment processors).

 

2. Payment Processing

 

  • Order Confirmation: After you complete the checkout process, you will receive an order confirmation email. This email details the items purchased, the total cost, and estimated shipping time. However, this confirmation does not mean that the payment has been fully processed or that the order has been shipped.

  • Payment Authorization: All payments are processed securely through our chosen payment gateways. Upon successful payment authorization, you will receive a payment receipt. Your order will only be fully processed and prepared for shipment once payment is confirmed.

  • Billing Information: It is essential that the billing information you provide matches the details registered with your payment method to ensure a smooth transaction.

 

3. Pricing and Currency

 

  • Currency: All prices displayed on Aluxmavel’s website are in U.S. dollars (USD).

  • Pricing Accuracy: While we strive for accuracy, prices may be subject to change without prior notice. Discounts, promotions, or special offers may apply to specific products, and any changes in price will be clearly reflected at checkout before you finalize your purchase.

  • Taxes and Additional Charges: Sales tax will be applied to all applicable orders based on the shipping destination, as required by law. Additional fees, such as shipping charges or handling fees, will be calculated and displayed at checkout.

 

4. Order Cancellation and Modifications

 

  • Order Cancellation: Once you confirm an order and payment is processed, it is immediately queued for fulfillment. You may request to cancel or modify your order within 24 hours of placing it by contacting our customer service team. After this 24-hour window, we are generally unable to modify or cancel orders as they may already be processed for shipping.

  • Pricing Errors: In the rare event of a clear pricing error on our website, we reserve the right to cancel or correct the order. If such an error occurs after your payment is processed, we will notify you immediately and provide options for a full refund or an adjustment to the correct price.

 

5. Security of Payment Information

 

We prioritize the security of your payment information.

  • Our website uses secure, encrypted technologies (SSL/TLS) to ensure that all personal and payment details are protected during transmission.

  • We do not store your sensitive payment card information on our servers. All payment details are processed directly through our secure, PCI DSS compliant payment gateways.

 

6. Payment Authorization Holds

 

In some cases, when you place an order, your payment may be subject to an authorization hold by your payment provider or bank. This hold ensures that funds are available and may temporarily reduce your available balance until the transaction is finalized.

 

7. Failed Payments

 

  • Declined Transactions: If your payment is declined, we will notify you and request an alternative payment method. Your order will not be processed until payment is successfully completed.

  • Insufficient Funds: If your payment is declined due to insufficient funds or an expired credit card, you will need to update your payment details in your account or provide a new payment method.

 

8. Payment Disputes and Chargebacks

 

If you file a chargeback or dispute a payment, we may need to request further information to resolve the issue. We work closely with our payment processors to investigate all disputes thoroughly. We encourage you to contact our customer service team directly to resolve any issues before initiating a chargeback.

 

9. Currency Conversion

 

If your bank or payment provider charges currency conversion fees for transactions processed in USD, it is your responsibility to be aware of and account for those fees. Aluxmavel is not responsible for any additional fees charged by your bank or credit card provider related to currency conversion.

 

10. Payment Refunds

 

  • Refunds: If you are eligible for a refund due to a return, cancellation, or an error, the refund will be processed back to the original payment method used for the purchase.

  • Processing Time: Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

  • Partial Refunds: In cases of partial returns or order cancellations, a partial refund will be issued based on the value of the items returned or canceled, in accordance with our Refund and Return Policy.

 

11. Contact Us

 

If you have any questions regarding your payment, or if you need assistance with billing or payment-related issues, our customer service team is available to help:

  • Hotline: (828) 572-0638

  • Email: info@aluxmavel.com

  • Address: 141 Ideal Dr SW, Lenoir, North Carolina

  • Website: www.aluxmavel.com