Sales Policy for Aluxmavel

 

Effective Date: July 3, 2025

Thank you for choosing Aluxmavel for your child’s playtime needs! Our sales policy is designed to provide you with a smooth, transparent shopping experience. By making a purchase from Aluxmavel, you agree to the following terms and conditions.

 

Order Processing & Confirmation

 

  • Order Confirmation: After you place an order on our website, you’ll receive an order confirmation email. This email will include all the details of your order, such as item descriptions, quantities, and the total price. This email confirms that we’ve received your order, not that we’ve accepted it.

  • Payment: All orders must be paid in full before they are processed. We accept payments via credit/debit cards, PayPal, and other secure payment methods available at checkout.

  • Availability: All products are subject to availability. If an item is out of stock or unavailable after you’ve placed your order, we’ll notify you immediately and provide options for substitution, cancellation, or backordering.

 

Pricing and Discounts

 

  • Pricing: All prices listed on our website are in U.S. dollars and may be subject to change without prior notice. We strive to ensure that the prices on our website are accurate, but we reserve the right to correct any errors or omissions. If a pricing error affects your order, we’ll inform you and offer you the option to proceed with the correct price or cancel your order.

  • Discounts and Promotions: From time to time, we may offer discounts, special promotions, or sales events. These offers are subject to specific terms and conditions, which will be clearly outlined. Promotional codes or coupons must be entered at checkout and cannot be combined with other offers unless explicitly stated otherwise.

 

Shipping and Delivery

 

  • Shipping Costs: Shipping fees will be calculated at checkout based on your location and selected shipping method. We offer standard and expedited shipping options to meet your needs.

  • Order Processing Time: Orders are typically processed within 1-3 business days, depending on product availability and overall order volume.

  • Delivery Times: Delivery times vary depending on the shipping method and your location. Domestic orders typically arrive within 5-7 business days. Expedited shipping is available for faster delivery at checkout. For more details, please refer to our dedicated Shipping Policy.

 

Sales Tax

 

Sales tax will be applied to orders shipped within the United States, based on the applicable rate for your location. The total sales tax will be clearly displayed at checkout before you complete your purchase.

 

Refunds and Returns

 

  • Return Policy: We offer a 30-day return policy on most items. Items must be returned in unused, original condition with the packaging intact. For comprehensive details on our return process, eligibility, and non-returnable items, please refer to our separate Refund and Return Policy.

  • Refunds: Once your returned item is received and inspected, refunds are processed. Refunds will be issued to the original payment method and may take 5-10 business days to appear in your account, depending on your payment provider.

 

Customer Support

 

Our dedicated customer support team is here to help with any questions or concerns.

  • Order Assistance: If you need assistance with placing an order, modifying an order (before processing), or have any other questions related to your purchase, please contact us.

  • Product Inquiries: If you need more information about a specific product, feel free to contact us, and we’ll provide you with detailed information about features, specifications, and availability.

  • Contact Details: You can reach us by email at info@aluxmavel.com or by calling our hotline at (828) 572-0638.

 

Modifications to Orders

 

Once an order has been confirmed and begins processing, we’re generally unable to make changes such as modifying items, quantities, or the shipping address. If you need to make a change, please contact us as soon as possible after placing your order. If changes aren’t possible before shipment, you may return the item in accordance with our Refund and Return Policy once you receive it.

 

Terms of Sale

 

  • Product Descriptions: We make every effort to provide accurate and clear descriptions of our products, including images. However, we don’t guarantee that descriptions are error-free. If you have any questions about a product, we encourage you to reach out before placing an order.

  • Product Availability: While we strive to ensure that all items listed on our website are available for purchase, inventory shortages can occur. If this happens, we’ll notify you promptly and offer a refund or an alternative solution.

  • Sales Restrictions: Aluxmavel reserves the right to refuse service, limit sales, or cancel orders at its discretion. This may occur in cases of pricing errors, suspected fraudulent activity, or when necessary to protect the integrity of the company and its operations.

 

Disclaimer of Liability

 

Aluxmavel is not responsible for any direct, indirect, incidental, or consequential damages that may arise from the use of our products. We strongly recommend always supervising children while they are playing with toys to ensure their safety.

 

Changes to the Sales Policy

 

Aluxmavel reserves the right to update, modify, or change this Sales Policy at any time. Any updates or changes will be effective immediately upon posting on our website, with the revised “Effective Date” at the top of the page. Please review this page periodically to stay informed of any updates.

 

Contact Us

 

If you have any questions or concerns regarding our Sales Policy, please feel free to contact us:

  • Hotline: (828) 572-0638

  • Email: info@aluxmavel.com

  • Address: 141 Ideal Dr SW, Lenoir, North Carolina

  • Website: www.aluxmavel.com