Refund and Return Policy for Aluxmavel

 

Effective Date: July 3, 2025

At Aluxmavel, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to assist you with returns and refunds according to the following policy.

 

Return Policy

 

We offer a 30-day return policy for most items. To be eligible for a return, the following conditions must be met:

  • Unused Condition: The item must be in new, unused, and unassembled condition. It must be returned in its original packaging, including all tags, accessories, and documentation.

  • Return Window: Returns must be initiated within 30 calendar days from the date you received the product.

  • Proof of Purchase: A valid receipt or order confirmation is required to process your return.

To initiate a return, please contact our customer service team via email at info@aluxmavel.com or call us at (828) 572-0638. We will provide you with clear instructions on how to return the product and any applicable Return Authorization (RA) numbers.

 

Return Shipping Costs

 

  • Unless the return is a result of a defective or incorrect item shipped by Aluxmavel, the customer is responsible for the cost of return shipping.

  • We highly recommend using a trackable shipping service or purchasing shipping insurance, especially for items valued over $75, to ensure the item reaches us safely. Aluxmavel is not responsible for lost or damaged return shipments.

 

Refund Policy

 

Once your returned item is received and thoroughly inspected by our team, we will notify you of the status of your refund. If your return is approved and meets all eligibility criteria, we will process the refund.

  • Refund Method: The refund will be processed back to your original method of payment.

  • Processing Time: Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider’s processing times.

  • Refund Amount: You will be refunded the full purchase price of the eligible item. Original shipping fees are generally non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

  • Non-refundable Items: Some items are explicitly non-refundable. These include, but are not limited to:

    • Gift cards

    • Downloadable digital products

    • Items marked as “final sale” or “clearance” (unless defective) Please review product descriptions carefully before purchasing.

 

Damaged or Defective Items

 

If your item arrives damaged or defective, we sincerely apologize for the inconvenience. We are committed to resolving such issues promptly.

  • Reporting: Please contact us immediately at info@aluxmavel.com or (828) 572-0638 within 7 days of receipt of the damaged or defective product. Please include your order number and clear photos of the damage or defect.

  • Resolution: Upon verification, we will work with you to resolve the issue by offering a replacement, repair, or full refund, based on your preference and product availability.

  • Return Shipping: For items confirmed as damaged or defective, Aluxmavel will cover the return shipping costs and provide a prepaid return label if necessary.

 

Exchanges

 

We currently do not offer direct exchanges. If you need a different size, color, or item, please initiate a return for the original product following our return policy, and then place a new order for the desired item through our website.

 

How to Request a Return or Refund

 

  1. Contact Us: Reach out to our customer service team within 30 days of receiving your order via email (info@aluxmavel.com) or phone ((828) 572-0638).

  2. Provide Order Details: Include your order number and any relevant details about the product you wish to return (e.g., reason for return, photos if damaged/defective).

  3. Follow Return Instructions: Our team will send you specific return instructions and a Return Authorization (RA) number if applicable.

  4. Return the Item: Securely package the item and ship it back to us following the provided instructions. Ensure it meets all eligibility criteria.

  5. Refund Processed: Once your return is received and inspected, we will process your refund according to this policy.

 

Contact Us

 

If you have any questions or need further assistance with returns or refunds, please do not hesitate to contact our customer support team:

  • Hotline: (828) 572-0638

  • Email: info@aluxmavel.com

  • Address: 141 Ideal Dr SW, Lenoir, North Carolina

  • Website: www.aluxmavel.com

Thank you for shopping with Aluxmavel.