Refund and Return Policy for Aluxmavel
Effective Date: January 6, 2025
At Aluxmavel, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we are happy to help you with returns and refunds according to the following policy.
Return Policy
We offer a 30-day return policy for most items. To be eligible for a return, the following conditions must be met:
- Unused Condition: The item must be unused, unassembled, and in its original packaging.
- Return Window: Returns must be initiated within 30 days from the date of receipt.
- Proof of Purchase: A receipt or order confirmation is required to process your return.
To initiate a return, please contact our customer service team via email at info@aluxmavel.com or call us at (828) 572-0638. We will provide you with instructions on how to return the product and any applicable return authorization numbers.
Return Shipping Costs
Unless the return is due to a defective or incorrect item, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure the item reaches us safely.
Refund Policy
Once your returned item is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original method of payment. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
- Refund Amount: You will be refunded the full purchase price of the item minus any shipping fees or additional charges that may apply.
- Non-refundable Items: Some items, such as gift cards or downloadable content, are non-refundable. Please review product descriptions carefully before purchasing.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@aluxmavel.com or (828) 572-0638. We will work with you to resolve the issue, offering a replacement, repair, or full refund based on your preference.
Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or item, please return the original product and place a new order through our website.
How to Request a Return or Refund
- Contact Us: Reach out to our customer service team within 30 days of receiving your order.
- Provide Order Details: Include your order number and any relevant details about the product.
- Follow Return Instructions: Our team will send you the return instructions and return authorization number (if applicable).
- Return the Item: Ship the item back to us in its original packaging.
- Refund Processed: Once your return is received and processed, we will issue your refund.
Contact Us
If you have any questions or need assistance with returns or refunds, don’t hesitate to contact us:
Hotline: (828) 572-0638
Email: info@aluxmavel.com
Address: 141 Ideal Dr SW, Lenoir, North Carolina
Website: www.aluxmavel.com
Thank you for shopping with Aluxmavel. We are dedicated to providing you with the best possible service and ensuring that your shopping experience is smooth and hassle-free.