Shipping Policy for Aluxmavel

 

Effective Date: July 3, 2025

At Aluxmavel, we are committed to providing fast, reliable shipping for all our customers within the United States. This Shipping Policy outlines our shipping procedures, fees, and estimated delivery times for orders placed on our website. By placing an order, you agree to the terms outlined below.

 

1. Shipping Methods and Estimated Delivery Times

 

We offer various shipping methods to ensure your order arrives efficiently. Delivery times are estimates and may vary based on your specific location and the shipping method selected.

  • Standard Shipping: Typically arrives within 5-7 business days (excluding weekends and holidays) from the date your order is processed.

  • Expedited Shipping: Available for faster delivery, typically within 2-3 business days from the date your order is processed.

Please Note: Shipping times are estimates, and occasional delays may occur due to unforeseen factors such as adverse weather conditions, national holidays, or carrier-specific issues.

 

2. Order Processing

 

  • Processing Time: Orders are typically processed and prepared for shipment within 1-3 business days of receiving your order. Orders placed after 3:00 PM EST, on weekends, or during holidays will begin processing on the next business day.

  • Order Confirmation: You will receive an order confirmation email immediately after placing your order. Once your order has shipped, you will receive a separate email containing tracking information to monitor your package’s progress.

 

3. Shipping Rates

 

Shipping fees are calculated based on the shipping method selected, your precise location within the United States, and the size and weight of your order. The total shipping cost will be clearly displayed at checkout before you complete your purchase.

  • Free Shipping: We offer free standard shipping on orders over $50 within the contiguous United States.

 

4. Shipping Restrictions

 

  • Geographic Scope: At this time, we exclusively offer shipping within the United States. We do not currently ship to international destinations.

  • P.O. Boxes and APO/FPO Addresses: We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid physical street address for your delivery.

  • Remote Locations: Shipping to remote or rural areas within the U.S. may take additional time and, in rare cases, could incur higher shipping fees. If your order is impacted, we will contact you with more information.

 

5. Order Tracking

 

Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to track your order directly via the designated carrier’s website. If you need assistance with tracking or have any issues, please contact our customer service team.

 

6. Shipping Delays

 

While we strive to process and ship your order as quickly as possible, shipping delays can sometimes occur due to factors beyond our direct control, such as:

  • Severe weather conditions

  • Unexpected carrier service disruptions or high volumes

  • High order volumes during peak seasons (e.g., major holidays)

If there are any significant delays affecting your order, we will notify you as soon as possible and provide updates on its status.

 

7. Lost or Damaged Shipments

 

In the rare event that your package is lost or arrives damaged during transit, please contact our customer service team immediately. We will work diligently with the shipping carrier to investigate the issue and ensure you receive your order in good condition. In some cases, we may ask for your cooperation in filing a claim with the carrier.

 

8. International Shipping

 

As noted above, at this time, Aluxmavel only offers shipping within the United States. We are continuously evaluating opportunities to expand our services and will notify customers if and when international shipping becomes available.

 

9. Changes to Shipping Policy

 

We reserve the right to update or modify our Shipping Policy at any time. Any changes will be posted on our website, and the “Effective Date” at the top of the page will be updated accordingly. Your continued use of our website or services constitutes acceptance of any changes to this policy.

 

10. Contact Us

 

If you have any questions about shipping, or need assistance with your order, please don’t hesitate to contact us:

  • Hotline: (828) 572-0638

  • Email: info@aluxmavel.com

  • Address: 141 Ideal Dr SW, Lenoir, North Carolina

  • Website: www.aluxmavel.com