Shipping Policy for Aluxmavel
Effective Date: January 6, 2025

At Aluxmavel, we are committed to providing fast, reliable shipping for all our customers. This Shipping Policy outlines the shipping procedures, fees, and delivery times for orders placed on our website. By placing an order, you agree to the terms outlined below.

1. Shipping Methods and Delivery Times

We offer a variety of shipping methods to ensure your order arrives on time. Delivery times may vary based on your location and the shipping method selected.

  • Standard Shipping: Typically arrives within 5-7 business days (excluding weekends and holidays) from the date your order is processed.
  • Expedited Shipping: Available for faster delivery, typically within 2-3 business days.
  • Next-Day Shipping: For urgent orders, we offer next-day shipping, depending on the location. Please note that next-day shipping may be subject to availability.

Shipping times are estimates, and delays may occur due to unforeseen factors, such as weather, holidays, or carrier issues.

2. Order Processing

  • Processing Time: Orders are processed within 1-3 business days of receiving your order. Orders placed after 3:00 PM EST, weekends, or holidays will be processed on the next business day.
  • Order Confirmation: You will receive an order confirmation email after placing your order. Once your order has shipped, you will receive an email with tracking information to monitor your package’s progress.

3. Shipping Rates

Shipping fees are calculated based on the shipping method selected, your location, and the size and weight of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

  • Free Shipping: We offer free standard shipping on orders over $50 within the United States.
  • International Shipping: Currently, we only offer shipping within the United States. We are working on expanding our shipping options and will notify customers when international shipping becomes available.

4. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid physical address for your delivery.
  • Remote Locations: Shipping to remote or rural areas may take additional time and could incur higher shipping fees. If your order is impacted, we will contact you with more information.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to track your order via the carrier’s website. If you need assistance with tracking or have any issues, please contact our customer service team.

6. Shipping Delays

We strive to process and ship your order as quickly as possible, but shipping delays can sometimes occur due to factors beyond our control, such as:

  • Weather conditions
  • Carrier delays
  • High order volumes during busy seasons (e.g., holidays)

If there are any significant delays, we will notify you as soon as possible and provide updates on your order’s status.

7. Lost or Damaged Shipments

In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order in good condition. In some cases, we may ask you to file a claim with the carrier.

8. International Shipping

At this time, we only offer shipping within the United States. We are working on expanding our shipping options, so please check back for updates regarding international shipping.

9. Changes to Shipping Policy

We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on our website, and the “Effective Date” will be updated accordingly. Your continued use of our website or services constitutes acceptance of any changes to this policy.

10. Contact Us

If you have any questions about shipping, or need assistance with your order, please don’t hesitate to contact us:

Hotline: (828) 572-0638
Email: info@aluxmavel.com
Address: 141 Ideal Dr SW, Lenoir, North Carolina
Website: www.aluxmavel.com