Payment Policy for Aluxmavel
Effective Date: January 6, 2025

Thank you for choosing Aluxmavel! This Payment Policy outlines the terms and conditions under which payments are processed for purchases made on our website. By making a purchase from Aluxmavel, you agree to the following payment terms.

1. Accepted Payment Methods

We accept the following payment methods for all purchases on Aluxmavel:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure payment through PayPal
  • Other Payment Options: We may also offer other payment methods as indicated at checkout, such as digital wallets or alternative payment processors.

2. Payment Processing

  • Order Confirmation: After you complete the checkout process, you will receive an order confirmation email. This email will include details of the items purchased, the total cost, and the estimated shipping time. However, the confirmation does not mean that the payment has been processed or the order has been shipped.
  • Payment Authorization: All payments are processed securely through our payment gateway. Upon successful payment, you will receive a payment receipt. The order will only be processed once payment is confirmed.

3. Pricing and Currency

  • Pricing: All prices displayed on Aluxmavel’s website are in U.S. dollars (USD). Prices may be subject to change without notice, and discounts, promotions, or special offers may apply to specific products. Any changes in price will be reflected at checkout.
  • Taxes and Additional Charges: Sales tax will be applied to all applicable orders based on the shipping destination. Additional fees, such as shipping charges or handling fees, will be calculated at checkout.

4. Order Cancellation and Modifications

  • Order Cancellation: Once you confirm an order and payment is processed, it is immediately queued for fulfillment. You can cancel or modify your order within 24 hours of placing it by contacting our customer service team. After 24 hours, we are unable to modify or cancel orders as they may already be processed for shipping.
  • Pricing Errors: In the event of a pricing error on our website, we reserve the right to cancel or correct the order. If an error occurs after payment is processed, we will notify you immediately and provide options for a refund or adjustment.

5. Security of Payment Information

We take the security of your payment information seriously. Our website uses secure, encrypted technologies (SSL/TLS) to ensure that all personal and payment details are protected. We do not store your payment information on our servers; all payment details are processed directly through our secure payment gateways.

6. Payment Authorization Holds

In some cases, when placing an order, your payment may be subject to an authorization hold by your payment provider or bank. This hold ensures that funds are available and may temporarily reduce your available balance until the transaction is finalized.

7. Failed Payments

  • Declined Transactions: If your payment is declined, we will notify you and request an alternative payment method. You will not be charged until the payment is successfully processed.
  • Insufficient Funds: If your payment is declined due to insufficient funds or an expired credit card, you will need to update your payment details in your account or provide a new payment method.

8. Payment Disputes and Chargebacks

If you file a chargeback or dispute a payment, we may need to request further information to resolve the issue. We work with payment processors to investigate disputes. Please ensure you are fully satisfied with your purchase before initiating a chargeback.

9. Currency Conversion

If your bank or payment provider charges currency conversion fees, it is your responsibility to be aware of those fees. Aluxmavel is not responsible for any additional fees charged by your bank or credit card provider.

10. Payment Refunds

  • Refunds: If you are eligible for a refund due to a return, cancellation, or an error, the refund will be processed to the original payment method. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.
  • Partial Refunds: In cases of partial returns or order cancellations, a partial refund will be issued based on the value of the items returned or canceled.

11. Contact Us

If you have any questions regarding your payment, or if you need assistance with billing or payment-related issues, our customer service team is available to help:

Hotline: (828) 572-0638
Email: info@aluxmavel.com
Address: 141 Ideal Dr SW, Lenoir, North Carolina
Website: www.aluxmavel.com